Return & Refund Policy
Last updated: October 2025
At Frazy and Company Designs, we take pride in delivering premium-quality apparel and accessories. Each product is carefully inspected before shipment to ensure it meets our standards of craftsmanship and quality.
1. Returns & Eligibility
We only accept returns for defective or damaged items.
To be eligible for a return:
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You must contact us within 7 days of receiving your order.
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The item must be unused, unwashed, and in its original packaging with all tags attached.
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Proof of purchase (order number or receipt) is required.
Please note that we do not accept returns for:
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Wrong size, color, or personal preference.
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Custom-printed or personalized designs.
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Sale or clearance items.
2. Return Shipping
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Customers are responsible for paying return postage.
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We recommend using a trackable shipping service to ensure safe delivery.
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Frazy and Company is not responsible for lost or damaged return shipments.
Once the returned item is received and verified as defective, a replacement or refund will be issued.
3. Damaged or Defective Items
If your order arrives damaged or defective:
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Contact us at frazyandcompany@gmail.com within 7 days of delivery.
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Include your order number and clear photos of the defect.
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Our team will review your request within 3–5 business days and provide next steps.
4. Canadian Consumer Law Compliance
Under Canadian consumer law, sellers are not obligated to accept returns or provide refunds unless an item is defective, not as described, or fails to perform as reasonably expected.
Frazy and Company fully complies with these standards while maintaining transparency and fairness in every transaction.
Contact Us
For questions or support related to returns, please contact:
📧 frazyandcompany@gmail.com